Shipping & Returns


*Shipping prices noted are for shipment to a residenetial or business address.

How long will it take for my custom board to be shipped?

Once your surfboard order is confirmed by email, it is processed. Your board will go through each manufacturing stage (designing, cutting, shaping, artwork, if applicable, glassing, packing and finally shipping. We try to keep this process under 3 weeks, but, due to many variables, we do not guarantee delivery dates. Once your order is ready, your surfboard is packed in line with our strict packaging policy and shipped to the client.

What happens if my items gets damaged or lost in the mail?

Any damage needs to be reported within 24 hours of receiving the board. Please email Pyzel Surfboards RSA customer service email report damages. Please include pictures of the packaging, as well as the damaged board. Pyzel’s customer service agent will initiate the damage claim. We will assist in any way we can to ensure the claim is processed as quickly as

What are your shipping prices?

We charge a flat rate of R500 for shipping surfboards to your door, but we would recommend collecting your board at one of our collection points for FREE.  

Collect in Durban (49 Milne Street, Durban) FREE
Collect in Cape Town (43 Shortmarket St, Cape Town) FREE
Standard Surfboard Shipping to your door R500

Hardgoods & apparel will be charged a flat rate of R99 or Free Shipping on orders over R1000.