Hurricane - Twig Traveller Board Bag

SHIPPING AND RETURNS

*Shipping prices noted are for shipment to a residenetial or business address.

How long will it take for my custom board to be shipped?

Once your surfboard order is confirmed by email, it is processed. Your board will go through each manufacturing stage (designing, cutting, shaping, artwork, if applicable, glassing, packing and finally shipping. We try to keep this process under 3 weeks, but, due to many variables, we do not guarantee delivery dates. Once your order is ready, your surfboard is packed in line with our strict packaging policy and shipped to the client.

What happens if my items gets damaged or lost in the mail?

Any damage needs to be reported within 24 hours of receiving the board. Please email Pyzel Surfboards RSA customer service email info@pyzelsurfboards.co.zao report damages. Please include pictures of the packaging, as well as the damaged board. Pyzel’s customer service agent will initiate the damage claim. We will assist in any way we can to ensure the claim is processed as quickly as

*What are your shipping prices?

Our flat-rate shipping prices are as follows and require you to pick up at an airport that Hawaiian Air, American or Delta flies to and only applies to full priced retail boards.  Any used or discounted boards will require an additional shipping fee.

Short boards: (per Board)

Location:       RSA

1 board         R285.00                                  

2 boards        R145.00

3 boards        R100.00                                

4 boards        R80.00                                

5 boards        R70.00

Guns:

Location:       RSA

1 board         R400.00                                  

2 boards       R200.00                                

3 boards       R180.00      

Overview

Welcome to pyzelsurfboards.com! These Terms of Use (“Terms”) govern the the PYZEL SURFBOARDS web site, pyzelsurfboards.com available by desktop or mobile web, or smartphone application, (the “Site”) controlled by PYZEL SURFBOARDS. PYZEL SURFBOARDS is a brand owned by PYZEL SURFBOARDS, LLC(“we,” “us” or “PYZEL SURFBOARDS”) Site.

The Site is provided as a service to our customers. Your use of the Site is governed by these Terms. By using the Site, you agree to be bound by these Terms. We reserve the right to update or modify these Terms at any time without prior notice. For this reason, we encourage you to review the Terms whenever you use or access the Site. If you do not agree to these Terms, please do not use or access the Site.

Your use of the Site constitutes your agreement to follow and be bound by these Terms. By accepting these terms and conditions through your use of the website, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age, you may use this website only under the supervision of a parent or legal guardian who agrees to be bound by these terms and conditions.

Content Permission & Restrictions

Unless otherwise noted, the design of the Site, including the software, source code, text, images and all other content and materials that are part of the Site (collectively, “Content”) are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by us. The Content is intended solely for your personal and non-commercial use. No right, title or interest in any Content is granted or transferred to you as a result of your use of the Site.

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Accuracy of Information on the Site

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The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

Shipping Limitation

When an order is placed, it will be shipped to an address designated by you as long as that shipping address is compliant with the shipping restrictions contained on the Site. All purchases from the Site are made pursuant to shipment conditions, by accepting these terms and conditions through your use of the Site. You are responsible for contacting PYZEL SURFBOARDS Customer Service regarding any claims for damaged and/or lost shipments.

Email Communication

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Confirmation of Orders

While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order. We reserve the right, without prior notice, to limit the order quantity on any product and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Cancellation or Refusal of Orders

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Merchandise & Availability

The merchandise sold through the Site is intended to comply with U.S laws and regulations. If you are a non-U.S based user, be advised that other countries may have laws, regulatory requirements, and product safety requirements that are different than those in the U.S. Merchandise availability on our Site is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You can always verify availability by calling Customer Service at 1-760-453-2136. You will receive a shipping confirmation e-mail once your items have shipped. Click here for more information on shipping.

User Comments

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Disclaimer of Warranty & Limitation of Liability:

YOUR USE OF THE SITE IS AT YOUR RISK. THE INFORMATION, MATERIALS, CONTENT AND SERVICES PROVIDED ON OR THROUGH THE SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. WITH RESPECT TO OUR PRODUCTS, THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION OF THE MERCHANDISE CONTAINED ON OUR ORDER CONFIRMATION. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, EVEN IF WE ARE EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

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Jurisdiction

These Terms shall be construed in accordance with the laws of the State of California, without regard to any conflict of law provisions. The waiver of any provision of these Terms shall not be considered a waiver of any other provision or of our right to require strict observance of each of the terms herein. If any provision of these Terms is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect.

Dispute Resolution

Mindful of the high cost of legal dispute, not only in dollars but also in time and energy, both you and PYZEL SURFBOARDS agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on this Websites, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("dispute"), the party asserting the dispute shall first try in good faith to settle such dispute by providing written notice to the other party by registered mail describing the facts and circumstances (including any relevant documentation) of the dispute, and allowing the receiving party 30 days from the date of mailing to respond to the dispute. Notice shall be sent to: PYZEL SURFBOARDS Customer Service, P.O. Box 1116, Haleiwa, CA 96712.  Unless you indicate otherwise in your notice, PYZEL SURFBOARDS shall respond to your notice using your last-used billing address or the billing and/or shipping address in your online profile.

In the event that PYZEL SURFBOARDS is unable to resolve the dispute with you through the Customer Service department referenced above, you and PYZEL SURFBOARDS both agree the parties shall resolve their dispute utilizing binding arbitration in the State of California. Arbitration shall proceed solely on an individual basis without the right for any claims to be arbitrated on a class action basis. You hereby waive your right to a class action lawsuit.

Resale of Product & Order Acceptance

The Site sells products to retail consumers only. You shall not use the Site to purchase products for re-sale or export. In addition, we do not accept orders from any resellers, dealers, exporters, or distributors who may resell the products offered by us. We reserve the right to immediately bar access to the Site and terminate the account of any user who violates this provision.

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Customer Service

If you do not understand any of the foregoing Terms or if you have any questions or comments, please contact our Customer Service team by e-mail at info@pyzelsurfboards.com or by phone at 1-760-453-2136.